Frequently asked questions

What is Hello Krafty?

Hello Krafty is a monthly children’s craft subscription box designed to inspire creativity through fun, hands-on, screen-free activities. Each box includes six exciting craft kits that children can complete at their own pace.

What ages are Hello Krafty boxes designed for?

Our craft kits are recommended for children ages 5 and up. Many activities can be enjoyed by older children and even
adults who love crafting.

What comes in each box?

Each monthly box includes:

  • 4 premium craft kits
  • 2 bonus craft kits
  • Most materials needed to complete each project
  • Easy-to-follow instructions
  • Hours of creative fun

That’s a total of 6 craft activities every month.

Are the crafts educational?

Most projects include the materials needed to complete
the craft. Occasionally, common household items such as scissors,
tape, or crayons may be needed.

Do I need to buy additional supplies?

Most projects include the materials needed to complete the craft. Occasionally, common household items such as scissors, tape, or crayons may be needed.

Are the crafts messy?

Some crafts may involve cutting, glue, glitter, or coloring materials.

We recommend using a protected crafting surface and adult supervision when appropriate.

Is adult supervision required?

Some projects may require assistance depending on a child’s age and abilities.

Parents and guardians should review materials before use.

We strive to make all kits easy enough for children 5 and up to do on their own. With no to minimal help.

Do you offer gift subscriptions?

Yes! Hello Krafty boxes make wonderful gifts for birthdays, holidays, homeschool families, grandchildren, and special occasions.

Can I purchase a single box without subscribing?

Yes. We offer individual boxes that can be purchased as one-time gifts while supplies last.

Do we ship internationally?

At this time, Hello Krafty ships only within the United States.

How do I contact customer support?

Please email us at: manager@hellokrafty.com. We typically respond within 1–2 business days.

How does the Hello Krafty subscription work?

When you subscribe, you’ll receive a new Hello Krafty box every month containing six exciting craft activities delivered directly to your door.

Your subscription automatically renews each month until canceled.

When will my subscription box ship?

All subscription boxes ship on or around the 1st day of each month. You will receive tracking information once your box has been shipped.

When will I be charged?

Your subscription will automatically renew according to your subscription billing schedule. Charges occur before your monthly box is processed for shipment.

Can I cancel my subscription?

Yes. You may cancel your subscription at any time. To avoid being charged for the next month’s box, cancellation requests must be submitted at least 5 business days before your next billing date.

Can I skip a month?

Currently, we do not offer subscription pauses or skips.

Can I change my shipping address?

Yes. Please update your address before your next monthly billing cycle to ensure your box ships to the correct location.

Do the crafts repeat?

We strive to provide fresh and unique crafting experiences each month. While themes may occasionally overlap, projects are designed to remain fun and engaging.

 

What if my box arrives damaged?

Please contact us within 7 days of delivery with your

1. order number

2. Photos of the damage

3. A brief description of the issue.

We’ll review the situation and work toward an appropriate resolution.

 

Can I get a refund on my subscription?

Because subscription boxes are prepared and shipped on a recurring basis, all subscription sales are final. We do not offer refunds on:

·        First-time subscriptions

·        Renewing subscriptions

·        Shipped subscription boxes

What if my child doesn’t like a particular craft?

Every child has different interests and skill levels. Our goal is to provide a variety of creative projects each month, and we encourage children to try new crafting experiences.

 

Why choose Hello Krafty?

- 6 craft activities every month
- Screen-free entertainment
- Encourages creativity and imagination
- Convenient monthly delivery
- Great for homeschool families
- Fun for rainy days, weekends, and after- school activities
- Designed to create memorable family moments