Refund policy

Subscription Boxes

Due to the customized and recurring nature of our subscription service, all subscription sales are final.

Hello Krafty does not offer refunds for:

·       First-time subscriptions

·       Renewal subscriptions

·       Delivered subscription boxes

·       Missed deliveries resulting from incorrect addresses

·       Customer preferences regarding box contents

 

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within seven (7) days of delivery.

Please provide:

·       Order number

·       Description of issue

·       Clear photographs of damaged items

Approved claims may receive:

·       Replacement items

·       Store credit

·       Replacement shipment at Hello Krafty’s sole discretion.

 

Individual Craft Kits

Unopened individual craft kits may be returned within fourteen (14) days of delivery.

Customers are responsible for return shipping costs unless the return results from our error.

Returned items must be:

·       Unused

·       Unopened

·       In original packaging